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Shipping

UK DELIVERY:

  • All UK orders include First Class Signed Delivery.
 

Delivery Aim:

  • UK First Class Signed – (1-2 working days from day of dispatch)
  • Once your order has been confirmed, we aim to dispatch within 1-2 working days.
 

INTERNATIONAL DELIVERY:

  • Shipping fees for International orders will be calculated at checkout.
  • All International orders will come with a tracking number which will be sent after your item has been dispatched.
  • We aim to dispatch all International orders within 1-2 working days upon order confirmation.
 

Delivery Aim:

  • Europe and Worldwide (5-15 working days)
  • In some cases your delivery may be delayed. This could be due to a number of factors such as (Customs, Weather, COVID-19).
  • If you have not received your order within 15 working days from day of dispatch, contact us on info@vagpaddles.com so we can get this looked into for you.
 

CUSTOMS:

  • You are responsible for any custom charges, import duties or taxes.
  • You will be informed by your courier prior to delivery being made if any additional costs apply.
  • The total cost at the time of checkout does NOT include custom charges or import fees.

Returns

  • Upon receiving your delivery, if your Paddles arrive damaged or have any defects. We will be more than happy to issue you a full refund if the Paddles are returned to us within 28 days from receipt of your delivery.
 
  • Buyer is responsible for paying return postage (unless we have agreed to cover the costs).
 
  • Any items not received by ourselves will result in a refund not being issued. (Tracked delivery is highly advised as well as proof of postage).
 
  • VagPaddles has the right to refuse a refund based on the following:
  • Paddles are returned used.
  • Returned not in the same condition they were sent in. i.e damaged.
 
  • All Paddles are inspected upon return.
 
  • Please email us on info@vagpaddles.com to arrange a return or refund.
  • Return address will be given once a return/refund has been agreed.
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